All orders can be cancelled within 12 hours. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours following payment. After 12 hours the packaging and shipping process has started and it can no longer be cancelled.
If you are not completely satisfied with your purchase, simply return the item or items to us under the condition that you are liable for any decrease in product's value resulting from the use of product in any way beyond necessary to get to know the character, features and functionality of the product within 14 days of package receipt by contacting firstname.lastname@example.org. Return shipping costs are not refundable.
You can expect to receive your refund within 72 hours of your package return. However, in many cases you will receive a refund more quickly. You will receive the return payment to the card used during checkout or to your PayPal account if you paid with PayPal.
Items purchased for a discount price
Any sale of item(s) purchased with a discount is final. Items on sale cannot be returned. This includes ANY discount.
Complaints concerning faulty products
In a situation that a fault takes place, the customer can according to our guarantee make a complaint and demand one of the below actions:
a) exchange the faulty product for a new one;
b) repair the faulty product;
c) partial refund for the faulty product;
d) waive the purchase agreement when the fault is important.
The choice of the action belongs to the customer. Under particular conditions we are able to propose other solutions, but only considering the circumstances listed below:
a) facility and speed of exchange and repair of the product;
b) the character of the fault – important or not;
c) if the client has made any earlier complaints.
If the customer demands the exchange or repair of the item, we can refuse to fulfill this demand under the condition that the option indicated by the client:
a) would be impossible for us to fulfill;
b) would demand excessive costs in comparison to other solutions.
We can propose other solutions. Regardless of the previous solution, in this situation the customer can change his preferred choice and demand to bring the product back to the state specified in the agreement. We are obliged to replace the product or remove the defect in a reasonable time, no longer than 14 days since product receipt. If we do not meet this limit you can set a time demand, which we have to meet, but no shorter than additional 14 days. If we do not meet the deadline you are entitled to withdraw from the agreement or demand a partial refund for the product.
We bear the responsibility for a faulty product, if the fault takes place in a period of two years since the day of delivery. A complaint can be delivered in any form. For evidence purposes it is recommended to do this in writing. You should describe the fault and specify your demands as outlined in the guarantee. Proof of complaint may be sent directly to the us by a registered letter with reversible affirmation of delivery or sent by e-mail to email@example.com
If the demand placed by you in the complaint applies to:
a) repair of the product,
b) exchange of the product for a new one,
c) partial refund,
we are obliged to process your complaint within 14 calendar days from the date of the complaint. If we exceed this term your complaint is considered justified, no matter the factual state of the complaint.